Everything you need to know about your FG Gaming warranty.
When does my warranty start? ›
Your warranty begins the day you pick up your build at 5135 69th St. We log the pickup date and keep your build documentation on file for the duration of your plan.
Can I add a warranty after I pick up my build? ›
Warranty plans must be added at the time of purchase. We're unable to add a plan retroactively after the build has left the shop. If you're on the fence, ask Mike during your consultation — he'll walk you through the options.
What do I do if something goes wrong? ›
Call us at (806) 905-6069 or drop by 5135 69th St, Suite D. You talk directly to Mike — the person who built your machine. Bring it in, we'll diagnose it same-day, and get the repair started. No ticket system, no call centers.
Does the warranty cover accidental damage? ›
No — the FG Gaming warranty covers manufacturing defects and component failures under normal use. It does not cover physical damage from drops, spills, power surges, or unauthorized modifications. We recommend keeping a surge protector on your rig at all times.
What if a part can't be repaired — will you replace it? ›
Yes. If a covered component cannot be repaired, we'll replace it with an equal or better part at no cost to you for covered failures. If the replacement part costs more than the original, we cover the difference for covered failures within the warranty period.
Does overclocking void my warranty? ›
Overclocking damage is not covered. If you modify clock speeds, voltages, or power limits beyond stock settings and this causes a failure, that falls outside warranty coverage. Stock settings and XMP/EXPO memory profiles are fine.
Can I transfer my warranty if I sell the PC? ›
The 3-Year Extended plan is transferable. Contact us with the new owner's information and we'll update the build documentation. Basic and Standard plans are non-transferable and expire with the original owner.
How long does a warranty repair typically take? ›
Most repairs are completed within 1–3 business days depending on part availability. Standard and Extended plan holders receive priority turnaround — your repair moves to the front of the queue. We'll give you an accurate timeline when you drop it off.
Is there a deductible or service fee? ›
No deductibles, no bench fees, no diagnostic charges for covered repairs. You bring it in, we fix it, you pick it up. That's it. If a repair falls outside warranty coverage, we'll tell you upfront before doing any work.
What's the thermal repaste service included in 2-Year and 3-Year plans? ›
Over time, thermal paste between your CPU/cooler degrades and temperatures can creep up. We'll clean and reapply premium thermal compound at no charge — 1 time for Standard, 2 times for Extended. This keeps your CPU running cool through the life of your plan.
Can I use financing to pay for the warranty? ›
Yes — the warranty plan cost can be rolled into your total and financed through Acima or Affirm along with your build. Just let us know during your consultation and we'll include it in the quote.
