We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note there is a 15% restocking fee unless you've received a product with defective hardware that our team confirms once we receive the computer back.
Shipping costs are non-refundable.
To be eligible for a return, your purchase must be in the same condition you received it and in its original packaging. Please keep the original box your PC arrived in throughout the 30-day return window (you may discard it after that window closes). You will also need your receipt or proof of purchase. If you don't have the original packaging, you'll be charged an additional fee for a return box. Any shipping damage resulting from non-original packaging may result in additional fees and/or refusal of the refund.
To start a return, contact us at support@fggaminginc.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon receipt and contact us immediately — within 48 hours of receiving it — if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Accessories that have been opened and show signs of wear, such as a keyboard, mouse, or headset, cannot be returned. Please get in touch if you have questions about a specific item.
We will notify you once we've received and inspected your return, and let you know whether the refund was approved.
Reach us anytime at support@fggaminginc.com or call (806) 905-6069.