This page covers the legal terms of the standard warranty included with every FG Gaming build. Looking for our optional extended coverage plans and pricing? See our Warranty Program page.
All orders placed with FG Gaming, Inc. include a 1-year parts and labor limited warranty. We will repair or replace defective hardware free of charge, as long as it has not been physically damaged or abused.
Within the first year, customers can take advantage of our Advanced Warranty Replacement service, in which FG Gaming, Inc. sends you the replacement part first while placing a hold on a customer credit card. After the first year (if you're on an extended plan), customers receive Standard Warranty Replacement service, in which the customer first ships the suspected defective component to FG Gaming, Inc. for examination and replacement.
Note: the customer is responsible for shipping costs to FG Gaming, Inc. after 60 days from original delivery.
For your PC to remain eligible for warranty coverage, it must not have been tampered with, including user modifications such as adding your own custom water cooling.
Additionally, any damage classified as Force Majeure (unforeseeable circumstances or events, including natural disasters, blackouts, or strikes) will also void warranty eligibility.
For questions on how to use your FG Gaming, Inc. warranty, please contact us at support@fggaminginc.com.
Reach us anytime at support@fggaminginc.com or call (806) 905-6069.